Healthcare / applied AI
DRS Suportemed
Emails that become work orders, with nobody sorting them by hand.
Result
Around 200 emails a week. Each took about six minutes to read, classify and turn into a work order: 20 hours a week of sorting. Now the order is already open in the right system and the team only checks it. Six company systems connected, live in three months, between 2024 and 2025. The relationship goes back further: from 2017 to 2020 we built and maintained their medical systems for customer service and clinical research supplies.
How we got there
- Challenge
- Service requests arrived by email and had to be read, classified and turned into work orders across the operation’s different systems.
- What we built
- An AI automation that reads each email’s content, triages it and creates the matching work order, integrated with the operation’s different systems.
- AI
- Email triage
- Integrations
- Laravel
- Angular